At fci178, we believe that gaming should always be a source of entertainment — never stress, never hardship. We are committed to giving every Filipino player the tools, knowledge, and support to play safely and within their means.
For most players across Manila, Cebu, Davao, and Quezon City, fci178 is a fun way to unwind — a bit of excitement after a long day, a chance to enjoy live casino games or slots from the comfort of home. And that is exactly what it should be.
But fci178 also recognises that for a small number of players, gambling can become a problem. Problem gambling does not discriminate — it can affect anyone, regardless of income, background, or how long they have been playing. That is why fci178 has built a comprehensive responsible gaming framework that puts player wellbeing at the centre of everything we do.
This page outlines the tools available to you, the warning signs to watch for, and the support resources you can access — free of charge, any time you need them.
fci178 gives every registered player direct access to these protective tools — no waiting, no forms, no judgment. Activate any of them instantly from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your fci178 account. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant.
Define the maximum amount you are comfortable losing in a given period. When your loss limit is reached, fci178 will automatically prevent further wagering until the limit period resets.
Set a maximum session duration. fci178 will display a reminder when your session time is approaching, and will log you out automatically when the limit is reached — helping you stay in control of how long you play.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. The cool-off activates immediately upon request.
If you feel your gambling is becoming a serious problem, you can request self-exclusion for a minimum of 6 months or permanently. fci178 will close your account and block re-registration for the duration of the exclusion period.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session — a simple but powerful way to stay grounded and aware.
To activate any of these tools, log in to your fci178 account and navigate to Account Settings → Responsible Gaming, or contact our 24/7 support team via live chat.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of fci178's responsible gaming tools or seek professional support.
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?
Have you ever borrowed money, sold belongings, or used bill money to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you tried to win back money you have lost by gambling more — sometimes called "chasing losses"?
Has gambling caused problems in your relationships with family, friends, or your work in Makati, BGC, or wherever you are based?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or thinking about how to get more money to play?
Have you ever hidden your gambling activity from people close to you, or lied about how much time or money you spend on it?
Do you use gambling as a way to escape from stress, depression, anxiety, or other personal problems?
If you answered "yes" to two or more of these questions, we strongly encourage you to use fci178's self-exclusion or cool-off tools, and to reach out to a professional support service. You are not alone — help is available.
Problem gambling can develop gradually. Knowing the warning signs — in yourself or someone you care about — is the first step toward getting help.
Under Philippine gaming guidelines, casino-style gambling is restricted to individuals who are at least 21 years of age. fci178 takes this requirement seriously and enforces it rigorously across every aspect of our platform.
Every new fci178 account must pass a Know Your Customer (KYC) verification process before deposits or gameplay are permitted. This process requires submission of a valid, government-issued Philippine ID — such as a passport, driver's license, PhilSys national ID, UMID, or SSS card — confirming the player's date of birth.
Accounts where the player is found to be under 21 years of age will be immediately suspended, all funds returned, and the matter reported to the relevant regulatory authority. fci178 does not make exceptions to this policy under any circumstances.
If you are a parent or guardian and believe a minor may have accessed the fci178 platform, please contact us immediately at [email protected]. We will investigate and act without delay.
Minimum Age Requirement
Self-exclusion is the most powerful responsible gaming tool available to fci178 players. When you request self-exclusion, fci178 will take the following steps immediately:
Self-exclusion periods available at fci178 are: 6 months, 1 year, 3 years, or permanent exclusion. A permanent self-exclusion cannot be reversed. Temporary exclusions can only be lifted after the full exclusion period has elapsed, and only after a mandatory 7-day reflection period following your reinstatement request.
To request self-exclusion, contact fci178 support via live chat or email at [email protected] with the subject line "Self-Exclusion Request." Our team will process your request within 24 hours and confirm via email once your account has been suspended.
fci178 also encourages players who self-exclude to consider registering with PAGCOR's responsible gaming programme, which maintains a national self-exclusion registry that applies across all PAGCOR-licensed gaming operators in the Philippines.
Responsible gaming is not just a checkbox for fci178 — it is a core part of how we operate. Here is what we commit to every single day.
fci178 operates in compliance with applicable Philippine gaming regulations and upholds responsible gaming standards as part of our licensing obligations.
Our 24/7 customer support team is trained to identify signs of problem gambling and to guide players toward the appropriate tools and resources with empathy and discretion.
fci178 uses automated systems to monitor player behaviour for patterns associated with problem gambling, and proactively reaches out to players who may need support.
fci178 does not target players who have self-excluded, set limits, or shown signs of problem gambling with bonus offers or promotional messages designed to encourage more play.
We provide clear, honest information about the odds of games, the nature of randomness, and the realities of gambling — so every fci178 player can make informed decisions.
When a player's wellbeing is at risk, fci178 will always prioritise their health over revenue. We would rather lose a customer than contribute to someone's harm.
Whether you are a casual player who enjoys a few rounds of slots on the weekend or a regular at the fci178 live casino tables, these habits will help keep your gaming experience positive and sustainable:
Remember: The house always has a mathematical edge. Gambling is designed to be entertaining, not to be a reliable source of income. Every session should be approached with that understanding.
fci178 is here to give you a world-class gaming experience — and to make sure it stays fun. Log in today and set your responsible gaming limits before your next session.
🔞 21+ only. Gambling can be addictive. Please play responsibly. If you need help, contact our support team 24/7.